Your top terms & conditions questions answered
If you violate the terms — for example, using multiple accounts, depositing from a restricted region, or withdrawing bonus funds before meeting play-through rules — we can suspend your account and forfeit pending balances. Minor violations may trigger a warning; serious ones result in permanent closure.
You can update your phone number, email, and banking details anytime through Account Settings. Changes to your name or date of birth require verification and may delay withdrawals while we confirm your identity against your payment method records.
Minimum deposit is Rp 25,000 for DANA, OVO, GoPay and QRIS. Terms are the same regardless of payment method — no special rules for one versus another. Deposits clear within seconds; you can start playing immediately after payment confirms.
Withdrawals to DANA, OVO, GoPay and QRIS usually arrive within 5-10 minutes after we verify your account and balance. If your first withdrawal is delayed, we'll email you explaining why — typically pending verification or a security review that we'll resolve within 24 hours.
If you receive a promotional offer, the terms state you must play through (wager) the bonus amount a certain number of times before you can withdraw it. For example, a Rp 50,000 bonus with 5× play-through requires Rp 250,000 in total wagers across the lobby before the bonus converts to cash.
Yes. You can request account closure anytime through Account Settings or by emailing support. We'll process your request within 24 hours, return any remaining balance to your payment method, and permanently delete your account data after our retention period ends.
The complete terms are linked at the bottom of every page and in your Account Settings under Legal Documents. You can also request a PDF copy from support. We update the terms occasionally; changes are notified by email with a 14-day review period before they take effect.
